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HP Issues Recall of 50000 Laptop Batteries Due to Fire Risk

06 January 2018

HP Inc., is recalling 50,000 batteries for notebook computers and mobile workstations because there's a chance they could burst into flames.

The battery packs were sold at Best Buy and other stores and authorized dealers nationwide and on Amazon.com, HP.com and other websites.

Affected batteries - sold between December 2015 and December 2017 - were shipped with the HP Probook 64x (G2 and G3), HP ProBook 65x (G2 and G3), HP x360 310 G2, HP ENVY m6, HP Pavilion x360, HP 11 notebook computers and HP ZBook (17 G3, 17 G4, and Studio G3) mobile workstations. "For this reason, it is extremely important to check whether your battery is affected". As these batteries are sealed inside the laptop, a qualified technician will be called upon to carry out the replacement.

The firm says (via Digital Trends): "If the validation process identifies a battery as being eligible for replacement, the BIOS update should be applied, and the system should be rebooted".

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If so, there are also instructions on how to put your notebook into "battery safety mode" for the time being - effectively discharging and disabling the battery, meaning you'll have to use the portable plugged into a power socket - while a replacement battery is arranged.

This HP recall was conducted voluntarily by the company under the CPSC's Fast Track Recall process, which expedites product recalls so consumers can get the service and support they need as quickly as possible.

Customers should go to www.HP.com/go/batteryprogram2018 to see if their battery is included in the recall.

HP Issues Recall of 50000 Laptop Batteries Due to Fire Risk